Expert Support for Your Zignage Solutions
Choose the right support plan to keep your digital signage system running smoothly.
SUPPORT AND SERVICE THAT’S
SECOND TO NONE
We are totally accountable, and our client
issues are handled at lightning speed.
Choose the Right Support Plan for Your Needs
We offer three support levels designed to match your business requirements.
Server
Multi-tenant with access control system
Single-tenant
Single-tenant (dedicated hardware option available)
Storage
1TB per server
2TB per server
3TB per server
Player Support
All
All
No virtual players
Escalation Method
Online ticketing, RMA for Zignage players, FAQ & email support
Online ticketing, FAQ, dedicated email
Online ticketing, dedicated email, phone support
Average Response Time
4 hours
2 hours
30 minutes
Average Resolution Time
48 hours
8 hours
4 hours
Support Hours
Mon-Fri, 9:00 AM – 5:00 PM EST (no weekends or national holidays)
Mon-Fri, 8:00 AM – 8:00 PM EST (no weekends or national holidays)
24/7/365
After-Hours Support
Available at an hourly rate (72-hour advance booking required)
Available at an hourly rate (48-hour advance booking required)
N/A
SLA Includes
- Security updates
- zCast bug fixes
- Level 3 diagnostics (Zignage software & hardware, excluding general IT/networking issues)
- Ticket support
- Client or designated IT personnel must complete network/firewall tests as instructed and provide results
- Security updates
- zCast bug fixes
- Free performance & feature updates for zCast 4.x
- Level 3 diagnostics + third-party vendor escalation
Ticket support - Status dashboard access
- Security updates
- zCast bug fixes
- Free performance & feature updates for zCast 4.x and 5.x
- Level 3 diagnostics, third-party vendor escalation & select IT troubleshooting
- Ticket support
- Status dashboard access
Additional Services: Enhance Your System with Our Expertise
Need Assistance? Get in Touch with Our Support Team 212-899-9880
If you need help, our team is ready to assist you.
